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Support chat

A website chat that answers at any hour.

Visitors ask their question when it suits them, often in the evening or at the weekend. The chat answers from what you’ve told it, hands anything else to you, and spares you the same question typed out for the tenth time.

Book a callSee plans

What the website chat includes.

  • A chat widget in your brand

    A chat on your site that picks up your logo and colours, so it looks like part of the business rather than a bolted-on tool.

  • Answers from your knowledge base

    Replies come from a knowledge base you control: your services, prices, policies and the questions buyers actually ask.

  • Handover to a person

    When a question needs you, the chat hands the conversation over instead of stretching an answer it doesn’t have.

  • Every conversation in one inbox

    Read every conversation in one inbox, including the questions it couldn’t answer, so the gaps in the knowledge base show up.

  • Usage on your own account

    Replies run on your own OpenAI or OpenRouter key with a spending limit, billed by your provider and kept apart from our fee.

How it works.

  1. 01

    Fill the knowledge base

    The knowledge base is filled with what you sell, how you work and the questions buyers already ask, and you control what it says.

  2. 02

    Connect your key, set limits

    You add your own OpenAI or OpenRouter key, we choose a suitable small model and set the budget and usage limits.

  3. 03

    Go live and read the inbox

    The chat goes live on your site. Every conversation lands in one inbox, including the questions it couldn't answer, so the gaps are visible.

Questions before you start.

How much does a website chat cost?
Setting up and running the chat is part of the Growth plan, so there is no separate chat fee. The monthly price is on the plans page. The replies themselves run on your own OpenAI or OpenRouter account, which your provider bills you for directly, with a spending limit you set.
Which model does the chat run on, and who pays for it?
Your own. You supply an OpenAI or OpenRouter API key, and we use a suitable small model on it. Usage is billed to your provider account, with budgets and usage limits configured to control spend. It is never bundled into or marked up in our fee.
Will the chat make up answers?
It answers from your knowledge base and hands over when a question needs you, but no chat is right every time. That is why every conversation sits in one inbox you can read, including the questions it couldn’t answer, and why the knowledge base keeps being filled in.
Can I take over a conversation myself?
Yes. The chat hands the conversation to you when it should, and you read and reply from the same inbox. Anything that needs your judgement, like a quote or an exception, comes to you rather than being decided for you.

Let’s make your digital work compound.

Choose a time on Gabriel’s calendar. We’ll go through where you are today, what’s slowing growth, and what’s worth doing first, whether or not we work together.

Gabriel Espinheira

Gabriel Espinheira

Senior software engineer · English or Portuguese

A focused 30 minutes, not a sales pitch.

Book a 30-min call